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SWater Privacy Policy

Last updated: 03/03/2024 | Effective date: 03/03/2024

SWater (“we”, “our”, or “us”) operates the SWater mobile application and the web platform swater.com.my (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your personal data and complying with applicable data protection laws as required by Google Play policies.
If you do not agree with the terms of this Privacy Policy, please do not use the Service.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:
  • Register an account
  • Use application features or submit information
  • Contact customer support
  • Upload data, images, or documents
  • Interact with our system modules
This may include:
  • Name
  • Email address
  • Phone number
  • Company Information
  • User credentials (username, password)
  • Project-related input data
  • Uploaded files or documents

1.2 Automatically Collected Information

When you use the mobile app or website, we may automatically collect:
  • Device information (model, OS version, device ID)
  • IP address
  • Mobile network information
  • Browser type
  • Usage data, actions within the app
  • Log files and diagnostic data
  • Cookies and similar tracking technologies

1.3 Location Data

We may request optional access to your device’s location for:
  • GPS-based tagging
  • Mapping features
  • Operational accuracy

1.4 Camera & Media Access

We may request access to:
  • Camera (to capture field images, meter photos, documentation)
  • Media/Files (upload attachments, invoices, reports)

2. How We Use Your Information

We use collected data to:
  • Provide and operate the platform
  • Authenticate users
  • Process and analyze system data
  • Generate reports and analytics
  • Improve performance and user experience
  • Respond to support requests
  • Send important updates
  • Comply with legal obligations
We do not sell or rent personal information.

3. Sharing of Your Information

We may share information with:
  • Service providers (cloud hosting, analytics, support)
  • Legal/regulatory authorities when required
  • Business transfer entities in the event of a merger/acquisition

4. Data Retention

We retain data as long as the account is active or required for legal purposes. Users may request deletion.

5. Data Security

We use encryption, secure infrastructure, and access controls. No system is completely secure.

6. User Rights & Controls

Users may request:
  • Access
  • Correction
  • Deletion
  • Withdrawal of permission
  • Data export
Contact: support@swater.com.my

7. Cookies & Tracking Technologies

We use cookies for authentication, preferences, and analytics.

8. Third-Party Services

The Service may integrate third-party tools with their own privacy policies.

9. Data Deletion Request

Users may request deletion via info@swater.com.my.

10. Children’s Privacy

Not intended for users under 13. Data will be deleted if discovered.

11. Changes to This Policy

We may update this Privacy Policy and revise the “Last Updated” date.

12. Contact Us

SWater Support Team